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Monday, February 9, 2009

Keurig B70 Coffee Maker - Buyer Beware

(UPDATE 9/19/2011 --- There have been some successful solutions from Keurig recently and those success stories should not be relegated to comments at the very bottom of this blog.  A family member reported a very good customer service story about a month ago and a reader named Charlie wrote this: 

Charlie said...

OK I just called Keurig about my 1.5 year old B70. I have had a number of problems with it over the last 6 months and this weekend it up and died only staying on for 2 minutes before shutting down.

I'll give Keurig credit, they immediately offered to send me a new coffee maker even though I am out of warranty I guess they are aware of the problem and are willing to fix it.

Don't know what will happen with the new one but I am pleased that they are standing behind their product. I've certainly had other company's say, "tough luck" in the past.

September 19, 2011 6:10 AM)
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Keurig manufactures a line of coffee makers featuring the $200.00, B70 as their top-of-the-line home use model. I purchased my B70 in December of 2006. While we are not even moderate coffee drinkers, we were very pleased with the coffee and the performance of the unit. Occasionally, something would go awry and the unit would malfunction, but resetting it always fixed any minor problems.

In the following letter to Keurig, you can see that I am one year past the manufacturers warranty and therefore not eligible for replacement. I was fully prepared to pay to have the unit fixed or buy a replacement heating element. Unfortunately, the Keurig customer service representative I spoke with said repairing the units are not cost effective for the company and they will no longer fix them. My only "repair" option is to throw the new looking, $200.00 B70 into a landfill and get a $50.00 discount off another new B70. No replacement option. No recycle option. No refurbish option.

This is incredible. The entire world is looking into protecting our planet and here comes a company insisting on throwing away nearly new coffee makers in need of a minor repair. I could understand if this was a $30.00 appliance, but this is a rather large and expensive appliance. I don't know about anyone else, but the few people I've spoken to about this matter have all agreed five or more years is an expected lifecycle for a $200.00 appliance. As far as I am concerned, this is environmental abuse of the highest magnitude.

To date, I have not received a reply to my email. Evidently, they have no other options to offer. Hopefully, consumers considering the purchase of a Keurig coffee maker will consider the environmental impact the early demise of these products will have on our planet.

************************************

Keurig Customer Service
RE: Model B70

To say I am extremely disappointed in Keurig would be a gross understatement. I purchased the top-of-the-line, $200.00 Keurig B70 coffee maker in December of 2006. On January 24, 2009, I got the dreaded “Not Ready” indicator that would not go away. We are not heavy coffee drinkers and typically use the coffee maker on weekends only. After reviewing the owner’s manual, I could find nothing to remedy the problem. Therefore, I sent an email and got a “canned” response shown at the bottom of this email.

Instead of the promised 2 business day follow up, I needed to phone Keurig on January 30th, 2009. I spoke with a gentleman about the “Not Ready” problem and I was told he has rarely heard of this issue. Unless he’s been working at Keurig for only a couple minutes, he has certainly heard of this issue many times. As you can see from the included customer complaints below, your customer service representative avoided the truth. Do you think your customers are idiots and incapable of doing a Google search?

In addition, I was told my softened water was the likely cause of the heating element failure. I am curious how Keurig’s representatives would come to this conclusion unless they have had repeated failures, have tracked the history of such failures and compiled reports indicating softened water as the primary cause of the problem. Since the Keurig B70 has a built in mechanism that detects scale buildup, one would think the blue indicator would instruct the user to de-scale the unit. That de-scale indicator has never displayed, which would leave one to believe there hasn’t been a buildup of scale, yet.

Furthermore, I was told Keurig doesn’t fix these units. This is not the twenty year old, $29.00 Mr. Coffee maker the Keurig replaced. This is a $200.00 appliance that one would expect to last a reasonable amount of time and be repairable. The twenty year old Mr. Coffee unit was still working when it was retired and it was heating the same softened water as the Keurig. Not having a fix for this rather large appliance, is an environmental crime. It is ludicrous these coffee makers are designed with a 12 month life expectancy. Do you think disposing of these fairly new appliances in landfills is an environmentally responsible practice?

The final insult came when I was offered a replacement unit for $150.00. How generous! I can buy a B70 on the Internet every day of the week and won’t be too far from the $150.00 price tag. Again, I must digress to the question above…Do you think your customers are idiots and incapable of doing a Google search?

You have a product you continue to produce with a known and documented defect dating back over two years. New customer complaints have been recorded as recently as December 2008, which indicate you have not addressed the failure of the heating element in an effective manner. I would appreciate a follow up by February 4th, 2009 with a more reasonable remedy to this issue.

Thank you.


*******************************************

Customer Complaints:
http://www.singleservecoffee.com/archives/007668.php

I bought my Platinum B70 a couple of months ago, it was working great. Now, all of the sudden this weekend it has stopped working; all it says is "NOT READY", but won't tell me why it's not ready, and I'm doing everything exactly as before when it was working great. Very frustrating. I expected more quality out of a $200 coffee maker
Posted by: lunksmoo at December 3, 2006 9:44 PM

I'll echo the comments by lunksmoo. Got a Keurig B70 for my wife for Xmas 2007. Here it is, not even four months later, and the unit suddenly started telling me it's "NOT READY" with no explanation, no apparent reason, and no apparent fix. Now I have to send it back to the manufacturer for a fix? Just great.
Posted by: JimG at April 11, 2007 11:50 AM

I love my Keurig - got it for Christmas 2006 used it up until about a week ago when it started popping my circuit breaker every time it tried to brew a cup of coffee. Not sure what the problem was, so called customer service. It was 7:30PM, the gentleman took down my information and said that someone would call me back the next day. The Director of Customer Service called me at 9:35, by 9:45, she was making arrangements to ship out a brand new machine. I received it today and will call her on Monday to have her arrange pickup with UPS of my old machine in the new packing material. No trouble, no hassle. Yes, there was a problem, but I have never experienced more stellar customer service in an organization.
Posted by: Chris at June 1, 2007 10:17 PM

We're having the same 'Not Ready' problem. Just left a message for customer service. We just got it for Christmas so we've been using it less than 6 months. Aside from the current problem we've loved it!! Hopefully cust serv will be able to get us a new one!
Posted by: Coleen at June 2, 2007 8:41 AM

I'm having the same NOT READY problem. The machine is only 7 months old and still under warranty. I have a call into customer service, but I fear that I'll have to send it in for repair! BUMMER!!! Considering all of the above posts with the same problem. . .there's obviously a GLITCH in the B70!!!
Posted by: Rose at June 14, 2007 6:58 AM

Yes, there is a problem with the B70. We got ours in Feb '07 and it got stuck in "NOT READY" as well. I called Keurig customer service and they are sending out a new B70, but, they are backordered. They must be in short supply due to this defect. We think that a power outage or surge caused the problem because it became defective right after we had a power outage. We now have a surge protector for our new machine whenever we get that. Apparently, the B70 is very sensitive to electrical surges.
Posted by: Monte at July 5, 2007 10:09 PM

My Keurig Platinum B70 also got stuck in "NOT READY" after several months of use. Customer Service at Keurig confirmed to me that there is a glitch in the machine that causes this problem. It has something to do with the heating element. I was told that the glitch has been re-engineered and the problem solved. Customer Service was wonderful and immediately shipped out a new machine. No returning the old machine for repair, they just send you out a new one. GREAT!
Posted by: Dennis at July 15, 2007 12:17 PM

Well, I'm out of a great coffee maker but glad to hear I'm not alone. My 6 month old B70 has the same issue "Not Ready". I was told today to expect a call from customer service tomorrow... Im keeping my fingers crossed - I LOVE this machine. I'll post the outcome :)
Posted by: Julie at August 8, 2007 7:47 PM
Ditto on the Not Ready message. It was working fine for 10 months and then this! I will not be a happy camper in the morning without my java!! I hope to hear from customer service too!!!
Posted by: Kathy at August 17, 2007 11:17 PM

Just today had the "not ready" issue with a B70 bought in June. I have a call in for customer service and they promised to call back in 24 hours. Sheesh! Looks like I'm not alone.
Posted by: Chuck at December 17, 2007 7:32 PM


I received my coffee pot in Aug.2006 and Christmas morning I got the "Not ready" sign. I contacted customer service and they extended the warranty since the year had passed and they are sending me a new updated B70. The rep. said they haven't had any returns from the updated one. The were very efficient and curtious!
Posted by: Karyn at December 26, 2007 4:03 PM

Same experience: "Not Ready". Keurig readily replaced the unit outside of WARRANTY. Updated Model. Apparently there was a problem with the HEATING ELEMENT. Good People.
Posted by: CHUCK R. at March 13, 2008 8:51 PM

Got mine Jan. of 08 for my birthday. The "Not Ready" problem happened yesterday. I called and they are replacing it since under warranty. Hoping to find also the heating element online to order to fix the one I have. I've loved the unit though. Great coffee and the convienence was great and frankly priceless. I am assuming I had one of the old models before the fix on the heating element - and hoping I get one that is defect-free now.
Posted by: AkCoug at May 6, 2008 12:33 PM

well after 18months of operation i got the dreaded "not ready" failure. I have to give credit to the customer service dept, Gale in particular. She was super nice and extended my warranty on my B-70. A new one (hope its a new one) is on the way. Hope I can get at least another 18 months out of this one. Thanks John H.
Posted by: johnh at July 26, 2008 2:30 AM

UPDATE on previous post. I had a problem with my heating element. They replaced immediately with 2nd machine. The 2nd B70 lasted about 4 months and then the same problem - "not ready" - no noise from unit (not heating). They shipped 3rd unit (Aug 08). Told me it was my well water. However - we have a $10,000 filtering system. It seems Keurig wants to limit my warranty because of having well water - advised to descale monthly. I have no problem with doing this - but in the manual it says that the unit should tell you de-scale. I never received any of these notifications. Also - because of our filtering system - I'm hesitant to think it was mineral build up that fried the unit/heating element. I'm wondering if there is still some sort of defect.
Posted by: AkCoug at August 16, 2008 12:43 PM

Received a B70 as a gift in May of '07. In March of '08, I saw the dreaded "Not Ready" light. Customer service was great and sent out a new unit and I had it in two days. Two days ago, I woke up to find that "Not Ready" light again. Customer Service said that they would send me a new one right away. Ihope this one lasts a while.
Posted by: mike at September 8, 2008 4:17 PM

just purchased Keurig premium at Costco today ( 9/27/08) and looked forward to firt cup - set up as per instruction --> did not prime, but after a while went into "not ready" blinking message - won't reset, wont power off, no buttons responding, tried manually by unplugging and replugging multiple times to no avail. the web site with no advise, very disappointed!
Posted by: gkim at September 28, 2008 12:16 AM

i had mine 12 hours. received it friday night. primed it. did all the right things....saturday morning - not ready. the customer service person said i had to wait until monday for tech support. i told her what i read on the internet about the defect and she got - shall we say "testy". about 4 years ago i received a new machine that smelled from vinegar...and asked me to prime it from the first day. i am a bit disenchanged with keruig.
Posted by: francine at November 9, 2008 10:03 AM

sorry - in my last post i meant to say disenchanted - not disencharged...also what i was trying to explain is that a few years ago they sent me a refurbished machine instead of the new machine i had paid for. i am at a loss, i love the concept but their quality control seems to be lacking
Posted by: francine at November 9, 2008 10:07 AM

Just got mine at Costco. Followed the Primer instructions, "NOT READY" will not stop blinking, never even got to use it, reading these posts tell me this thing does not work.
Posted by: kams at November 11, 2008 1:33 AM

I just got my B70 and "Not Ready" won't stop blinking either. Didn't even get to use it and have to send it back. Going to buy a different model.
Posted by: Ali at November 26, 2008 5:47 AM

Same thing has happened to me. I bought my Keurig on October 1 (fortunately I kept the receipt for proof) and now today December 1 I'm getting the dreaded "Not Ready" blinking light. I called customer service and have been promised a call back from their tech people first thing tomorrow morning. I love my Keurig but this is frustrating. What am I supposed to do for coffee in the meantime until they resolve this issue?
Posted by: Allison at December 1, 2008 6:16 PM

Got my B70 for Christmas and never got it working. However, I did start the priming process but it never completed and I ended up with the same not ready message. I also will be calling customer service tomorrow and am considering returning it for a refund. Thanks for all the great posts. I now know that it's a glitch that they have and could mean problems for the duration of owning the Keurig. May not be worth the headache...
Posted by: Denis at December 25, 2008 10:21 PM

I got the B70 for Christmas and the water only heats to 160 degrees instead of 192 degrees that it's set at. I guess it's a lemon, so I'm going to try to exchange it.
Posted by: Heidi at December 26, 2008 12:02 PM

I have a B60 and it does not have the "NOT READY" problem when I did the "priming" process. So I brought this B70 during Christmas this year, I had the exact "NOT READY" problem during the "priming" process like most of the people here. They sure DO have some engeineering/quality control issue here. No water was coming out and it looked like the pump had some kind of problem in getting water from the tank when the "priming" process was taken place. Instead of waiting a technican to call me back on Monday, I decided to ask my friend Google. It appeared there are a lot of people have the same problem and only ONE of the postings offered a solution and it WORKS!!! Here is the link and the extracted method in showing you how to reset the B70 so that you can retry the "priming" process. PS: You may have to try MANY times for the step #3 as described. http://www.all-about-coffee-makers.com/my-experince-of-keurig-b66-coffee-maker.html Fixed Not Ready Mode by: Anonymous Bummed - I talked to Keurig this morning (Dec 27, 2008). There are 4 steps to fix this: 1. Simultaneously press and release "small mug" and "medium mug". Immediately afterward press "menu" 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen. 2. Press "menu" once. Your LCD screen should say Brew 0:00. 3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays "auto ____". If it continues to flash "Not Ready" and "Brew" then you can just keep trying step 3). Press and hold "medium mug". While holding "medium mug" press and release "menu". Immediately after pressing "menu" (while still holding "medium mug") press "small mug". Release "small mug" and "medium mug" at the same time. This entire thing needs to be done very quickly. as soon as you release "menu" go to "small mug" and release both buttons quickly. 4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.
GOOD LUCK :o)
Posted by: Harry at December 28, 2008 10:05 AM

Customer Complaints from another web site:
http://www.greenmountaincoffee.com/prdKeurig50.aspx?DeptName=Accessories&Name=Keurig_B70_Single_Cup_Brewer


By Tracy from Vermont on 12/3/2008

I would not recommend this to a friend
Comments about Keurig B70 Single-Cup Brewer:

I purchased a B70 in October to replace my B60 which was starting to fail after a year or two of solid use. I was only able to use the new brewer for 1 1/2 weeks before it malfunctioned. I turned it on one morning and after it heated up it started brewing even though I didn't press any brew buttons. After it pushed out a coffee cup full of water it continued to push out hot steam and didn't stop until I unplugged it. After this the machine seemed to be stuck on trying to heat the water and never became "ready to brew". Customer service told me that it was probably my well water that caused the problem even though I was using the same water in the B60 the whole time I had it. Luckily they said they would replace it for me "this time" but not to use my well water. A second unit arrived shortly after and I filled the reservoir with bottled water this time. But when I turned it on and tried to prime the brewer the pump made lots of noise but didn't take up any water. Customer service told me how to access the unit's computer program to try and reset it but the same thing happened. The pump still would not take up water. The representative told me they would need to send a replacement. At this point I was done with the B70 and decided to have a B60 sent instead which I am completely satisfied with.

By Caseyshere from Rural NY on 11/11/2008

I would not recommend this to a friend
Comments about Keurig B70 Single-Cup Brewer:

I love the k-cups and the single cup brewing! I will never be able to drink any other kind of coffee! But my B70 only lasted 13 months, long enough for the warranty to expire! I descaled and everything. Only spend on a brewer what you are willing to spend to replace it every year! But the k-cup coffee is worth its weight in gold! I LOVE IT! And I am missing it this morning as I shop for a new brewer!

By Dot the Pickle from Naugy CT on 4/9/2008
I would recommend this to a friend
Comments about Keurig B70 Single-Cup Brewer:

Machine stopped working and now we have to buy a new one. We do not have excessive use and the product should have withstood normal 1-2 xs a day use.

By Jerri from Shelton, CT on 9/4/2007
I would recommend this to a friend
Comments about Keurig B70 Single-Cup Brewer:

In a period of 8 months my B70 has stopped brewing twice, the "Not Ready" display stays on. However so far Keurig has replaced the machines with no hassle. I am however going to buy a backup B60...Seems B70 shuts down on family get togethers and that is a real pain. But you won't get a better cup of coffee from anywhere else!!! I love the B70 multi cup size option; strong coffee or tea, I love weaker coffee and stronger tea. Oh yes and all the different choises of coffees and flavors suit my family and friends!!!! I'll NEVER go back to anyother coffee maker again!!

By Doc H from Omaha, NE on 6/16/2007
I would recommend this to a friend
Comments about Keurig B70 Single-Cup Brewer:

Very convenient to use; one of the fastest and easiest ways to make a good cup of coffee; I'm an Express member. Downside: Need to use smaller/smallest cup settings; larger sizes are definitely too weak for the average coffee drinker, even with Extra Bold blends as several have noted. Our B70 experience has been less than reliable also; I'm on my third replacement, with an average lifespan of 3-4 months. Used once daily generally, and left on continuously per the OEM recommendation, the consistent problem is that the unit eventually shows "Not Ready" on the display and will not heat water or initiate a brew cycle. Keurig has provided excellent customer support and immediately replaced the defective units however, and my backup B40 chugged along in the interim without a hitch. Would still recommend it even with the limitations; makes a great single cup of coffee!

*****************

Letter from Keurig

From: Keurig Customer Service [mailto:Customer_Service@Keurig.com] Sent: Saturday, January 24, 2009 8:03

We have received your message to Keurig Customer Service

Thank you for your message. We love to hear from our customers and appreciate your inquiry. A customer service representative will respond to your message within 2 business days.Our customer service department can also be reached at 1.866.901.BREW (2739).Thank You.Keurig Customer ServiceBrewing Excellence One Cup at a Time

http://www.keurig.com/
1.866.901.BREW

83 comments:

  1. I purchased 2 the platinum coffee makers at Costco and my Father bought one after I proclaimed how much I liked mine. We were both initially very happy with our purchase due to the speed with which one could get a single cup of great tasting coffee with virtually no cleanup.

    However, all of our units are no longer working. I have worked in reliability centered maintenance and statistically the odds of having this many units fail within weeks of each other are astronomically high.

    You have a genuine design flaw...the sooner you own up to this the less painful it will be.

    Do the right thing by your customers and honor your warranty. Further, you need to correct your design flaw or cease producing the product. You will tarnish the image of your brand and equate your company with a lack of forthrightness in dealing with the public.

    ReplyDelete
  2. Costco should stop selling this unit, I have had mine for three weeks and the unit stops pumping water and turns off by it's self. I'm glad that I purchased this unit from Costco so that I can return it with out question.

    ReplyDelete
  3. The B70 has a well known reliability problem - repeated shutdown after making a cup. Keurig is aware but may have done nothing to fix it. I will be receiving my 3rd B70 today under warranty. Their tech told me they could not confirm whether this new unit has the auto shutdown fix. Keurig has poor QA and apparently no or poor tesating prior to release to manufacturing. Appears there's a hi temp failure in the control system circuit. Stay away from the B70 until the fix is confirmed.

    ReplyDelete
    Replies
    1. TO FIX THE BLINKING NOT READY, SIMPLY HOLD DOWN ALL THREE BUTTONS ON THE FRONT UNTIL IT SHUTS DOWN, THEN CUT IT BACK ON. THAT'S IT FOLKS!

      MUCH LOVE

      Delete
    2. Thank you!!! This worked for me....

      Delete
  4. Keurig quality is absolutely horrid.

    I have been through four B70's in a year or so.

    They have lost me as a customer, I will be buying the new Cuisinart unit that takes K cups. I am very confident that it will be of much better quality than the stuff that Keurig makes.

    ReplyDelete
  5. On Sunday I called about a water issue on my B70. The system would not dispense the correct amount of water for the cup size. Also, the water temp was at 130 -

    Based on the posts on this page, I am very worried about the replacement that they are shipping.

    Keurig is just a BAD company with a BAD product

    ReplyDelete
  6. Has anyone had problems with "roaches" getting into the Keurig coffee maker. We had ours for 3 years when one morning I opened it to make a cup and found a medium size "roach" circling around the area I place the packet............I unpluged it and told my husband to throw it out!!! He took the entire pot apart and found the roadh, steamed cleaned it and it took me seveal weeks to even want to make coffee again. Eventually I did and all was fine, until this morning............I found another small roach in the same place.............I am a clean freak and can't understand this ........anyone with the same probmem.........please help. I love my coffee maker but can not tolerate this!!!!!!!

    ReplyDelete
    Replies
    1. A friend gave me his Keurig coffeemaker because he did not use it very often (it was a gift). I brought it home, plugged it in, and after a few minutes a roach came out from underneath it and crawled across my kitchen counter. The next day, same thing. A couple days later, a roach dropped right out of the spout into my coffee cup as it was brewing. I was so grossed out. I took the coffeemaker and put it in the sink and doused it with bug spray. Well, about 30 roaches came running out of it.....AAAAAAGGGGGHHHHH!!!! I immediately took it out to the dumpster at the end of my street. I have read similar stories online. Totally disgusted!!!

      Delete
    2. I am not a clean freak, but a farely clean person, I have cats and dogs and sometimes food particles land on the floor so that is why I am saying that I am not a clean freak, I do the vacuuming everyother day, and so on. I have had animals in my house of all sorts since 1993 and the only problem I ever had was ants in the spring which I always got rid of. My son 2 christmases ago bought me a Keurig and one day we saw roaches coming out of it. I tried to get rid of them and bombed my house several times but every time we kept seeing roaches come out of the coffee maker. I had rinsed it out a thousand times with soap and water and alcohol. today I threw it out and went on line and all these websites I see that people have problems with Keurigs and roaches I never knew. Please help and tell me how you got rid of them and if Keurig plans on doing anything about it.

      Delete
    3. called keurig this morning and told them that i found roaches on my machine. customer rep documented my complaint and will send me a new one as a replacement provided that i send back the k cup pack holder as proof that machine will be rendered inoperable. am glad i registered it online for warranty purposes.

      Delete
  7. I doubt the roaches are "from the coffee maker".
    You have roach problem in your house.
    At night when the kitchen is dark, surprise them by turning on the light and watch them run!

    ReplyDelete
    Replies
    1. They must be around, but the contrast of not seeing any (on countertops, under the sink, etc.) verses the veritable CIRCUS of German roaches inside the Keurig made it a weirdly nightmarish. DOZENS of roaches. In the basket, scurrying back into the damp, darker places. Completely infested.

      Delete
  8. Rec'd my 4th B70 in mid Feb 2010. All prev ones had "hang up" problem. This one appears to be OK so far. Keurig finally admitted the problem (pump hang up) and didn't ask for a return of 3rd one. However, if a good competing make was available I'd junk this "free" coffee maker. Keurig QA is in the dark ages. This is the consequence of lack of competition.

    ReplyDelete
  9. "Rec'd my 4th B70 in mid Feb 2010. All prev ones had "hang up" problem. This one appears to be OK so far."
    ME AGAIN: 4th B70 rec'd 2/16. Guess what- same failure mode on 3/3/10. YUP- Kuerig's QA is incompetent. They are sending me another B70. That one should also end up in junk pile w/in several weeks.

    ReplyDelete
  10. we will be contacting keurig as we have the b70 with similar problems however, today it tripped the circuit breaker and Thank God. The water reservoir and lid were very warped. Heating issue? How hot does it get to melt or warp the hard plastic to that?

    ReplyDelete
  11. Also be careful of buying from Green Mountain Coffee. I bought 4 boxes for free shipping, they were out of one and charged me for shipping. I complained and they added another box. To my dismay, 1 month later they shipped 3 boxes and charged for shipping. (With shipping, this is more than you pay locally.) I refused delivery and they charged me for delivery!!!

    They said I joined their club that ships monthly. Who drinks 4 boxes a month?

    Buyer beware!

    Their contact:
    Consumer Direct Web Associate
    GMCR Specialty Coffee Business Unit
    customercare@gmcr.com
    Tel: (866) 639-2326 Mon-Fri, 8am-6pm EST
    33 Coffee Lane, Waterbury, VT 05676
    www.gmcr.com

    ReplyDelete
  12. I have a replacement B70 that has been working for a couple months. Hopefully, it will continue working past its warranty.

    If you are looking for coffee suppliers, I've had pretty good luck with pricing, availablility and shipping from www.justonecup.com. It's good to check around, though.

    ReplyDelete
  13. FIX for B70

    http://www.youtube.com/watch?v=yrMlsAIe99o

    ReplyDelete
  14. Hi Doris..You don't have a roach problem in your house. Same exact thing happened to me and I have never had a roach in my house...I don't know where the little bugger came from but my coffee pot went right in the garbage too...damn thing was only 3 months old too. My husband wants to kill me! Very distrubing.

    ReplyDelete
  15. I am very disappointed with my B70. I am having my 3rd unit shipped to me since 12/25/09. The first on kept shutting off after only having it for 5 weeks. They sent a replacement on 2/16/10. This one is making what ever size coffee it feels like. I called Keurig on 03/25/10 and they said they are sending out a placement from a new lot. They said something was wrong with that lot and they have fixed the problem. Ya we'll see! I told the Customer Service Rep. that if I did'nt have almost 200 K-cups to use up I would have just thrown out the brewer and said hell with it and go out and buy a $25.00 Mr. Coffee.

    ReplyDelete
  16. Hi Doris and others with roach problems. I have had this pot for a few months. Never had any roach or insect problems before but daily I find tiny tiny roaches around the bottom of the pot on the counter. I have done everything I know. Does anyone have suggestions? I like the pot, got it as a gift but this problem is driving me crazy

    ReplyDelete
    Replies
    1. I had roaches in a Keurig. We had a run of weather with temps in the teens. I put the pot outside for 2 days. I haven't seen more roaches come from it. I ran vinegar through it and kept running water through it until it was clean.

      Delete
  17. Had a B70 that ran about 18 monhts then just would not work good any more. Would not brew without intermittent "not ready". Didn't think about flipping a bitch then, so just bellied up and bought another one. Now less than 3 months this one puts out 1/2 of what it should then power to the machine just shuts off. Called Cust Service and was very polite.

    Another one + 2 boxes of Kcup's on the way. All I have to do is send back the Kcup holder.

    Will post update later.

    BC in Big D

    ReplyDelete
  18. Bought first B77 on 3/5/2008 through QVC and developed the problem of shutting off no matter what we did. Called Customer Service and they were very nice and sent a new machine we received on April 10th. Now the new machine seems to have the same problem as the old one so we will have to call again and see what happens. It shuts off after 1 time. We are ready to trash Keurig.

    ReplyDelete
  19. I bought a B70 from Costco a month ago and it's now shutting off everytime it brews a cup. This morning I thought it was never coming out of 'Not Ready'. Am I glad I checked for consumer complaints! I threw out the box because I loved the unit and had every intention of keeping it, but I see it's going to completely stop working very shortly. It's a shame because it's a great product when it works. I'll stick it in a differnt box and take it back. Costco will accept it.

    ReplyDelete
  20. My Keurig just stopped working. The unit got very hot, the light was no longer lit so I unplugged it. I was very worried about a fire. I have had the unit since Christmas and have used it daily since without any problems. Now it is totally fried. I am not at all happy.

    ReplyDelete
  21. My issue is it not filling my cup up, when I run it for a 12oz cup one day I get 6oz the next one 3oz etc. I scaled it cleaned out the needle and it worked well for about 2 or 3 cups then back to the same problem. Oh yea, not to mention this is already my 2nd unit the 1st one just stopped pulling water from the reservoir. I called the company and after going through all of the steps a 2nd time they are sending me a new B70. Hope this one works. this will be 3 in less than a year.

    ReplyDelete
  22. My wife & I have been through 3 Keurig unit failures in 4 years. Each unit was a different Keurig model but the pumps failed in identical fashion. We have two homes where these machines are used so each machine received part-time use.

    Keurig blamed our water for the failures even though we filter our water and clean the machines per Keurig's instructions with vinegar. Customer service was abdominal as they adamantly claimed it was our domestic water supplies.

    One of our machines was still under warranty but Keurig customer service said it wasn't under warranty because the retailer we purchased it from had it in their inventory too long when they sold it to us. I even had the receipt.

    Keurig manufactures defective products and then violates state consumer protection statutes. In a nutshell - KEURIG SUCKS!

    We have returned to using a simple Mr. Coffee machine - they're cheap and functional.

    ReplyDelete
  23. To Anonymous on November 24, 2010 6:29 AM

    Just recently, I've seen some television ads about a new Cuisinart (Model # CUI SS-700) single cup coffee brewing system that uses the Keurig K-Cups. The best part is the 3 year warranty from the manufacturer.

    http://www.cuisinart.com/products/coffee_bar/ss-700.html

    ReplyDelete
  24. 2nd B40 in one year. same problem each time. wake up in morning to find there is no power in the unit. seems as though it just burns itself out. Kuerig has no answer for this but Kohls honors the warranty.

    ReplyDelete
  25. SIMPLE SOLUTION, FILE COMPLAINT WITH FEDERAL TRADE COMMISSION FOR THE PRODUCT BEING A SAFETY HAZZARD WHICH IN ALL REALITY IT IS DUE TO THE POTENTIAL ELECTRICAL SYSTEM CATCHING FIRE.

    ReplyDelete
  26. I had some keurig problems but found the problem was simply too many minerals in my well water.

    Found out how to clean it correctly and it works fine for me.

    Penny

    ReplyDelete
  27. After much frustration, I found the perfect fix for my Keurig B70 Platinum brewer. I simply filled the water reservoir with used cat litter and placed the whole thing in the trash.
    Then I went to the basement and brought up my old Mr Coffee (made in USA) and I am a happy camper once again.

    ReplyDelete
  28. In an era when everything is disposable, occasionally you can still fix something.

    Steps I take to clean out the Keurig:

    1. Run a couple of blank brews with the reservoir lid off and see if water is coming out pressure relief valve.

    2. If it is, I hold that with my thumb and run a few more, then test again. That often fixes it.

    3. Sometimes, you have to clean out the needles with a sewing needle and go back to step 2.

    4. Recently, I found that the water gets out of sync after doing all this. You want it to stop flowing soon after you press brew, have nothing come out the back release spigot, and after the final (satisfying) spurt, nothing else comes out. If you have nothing coming out the back release but you get water coming out after the final spurt (leading to too much water), unplug the unit for about 5 minutes and plug back in.

    ...

    Or, just keep buying / returning them.

    ReplyDelete
  29. Have had a B70 since Christmas 2009, gift from Mom. It shut off last week and that was it. No power, whatsoever. On the phone with customer service since the machine is out of warranty. I would like to have it repaired as prior to it giving up, I never experienced any of the problems posted. Pleasantly surprised to be informed they are replacing the B70 as long as I return the black cup that can be removed in order to drop in your own basket. Dunno why they want that back, but its fine with me.

    ReplyDelete
  30. Has anyone had a problem with ants infesting their coffee maker? I found a couple of ants near my Keurig and lifted it up to clean the counter, only to find ants and ant eggs falling out of the vent on the bottom of the coffee maker. Lots and lots of ants. I called Keurig and was told it was an "environmental" problem. I was also told to descale my coffee maker (no idea what that had to do with anything). Basically Keuring was unhelpful and a little defensive...said they had never heard of this problem before. I just wanted to know if there was a way to access the base of the unit, because the only ones, who were having any success in moving the eggs out of the base of the unit were the ants. I am thinking that ants "love" Keurig because it is dark and warm, has water and lots of places to hide. I think it is a design problem. There are no ants anywhere else in my house.

    ReplyDelete
    Replies
    1. We had this happen today. The ants were not in the water reservoir. They were in the heating element and all underneath the coffee maker. There were so many of them. We put it outside on the picnic table. We hope the chill tonight will drive them away. I think we will blast it with an air compressor too.

      Delete
  31. Check out this post at http://www.fixya.com/support/r8459617-keurig_coffee_brewer_not_making_full_cup

    The tip of using a couple of bursts with an air compressor is worth its weight in gold. It unclogged the water line......

    ReplyDelete
  32. OK I just called Keurig about my 1.5 year old B70. I have had a number of problems with it over the last 6 months and this weekend it up and died only staying on for 2 minutes before shutting down.

    I'll give Keurig credit, they immediately offered to send me a new coffee maker even though I am out of warranty I guess they are aware of the problem and are willing to fix it.

    Don't know what will happen with the new one but I am pleased that they are standing behind their product. I've certainly had other company's say, "tough luck" in the past.

    ReplyDelete
  33. Bought my first Keurig B70 in April of 2011. Worked great until june 29,2011, when it wouldn't brew full cups. Called customer service. We ran through the troubleshooting procedures. The problem wasn't resolved. They sent me a new brewer. New B70 worked great until 9/30/11, When it stopped drawing water from the resevoir after brewing unless I smacked it hard. Called customer service. This time they didnt even bother troubleshooting. My replacement brewer is being shipped via FedEx. Stellar customer service for a less than stellar product.

    ReplyDelete
  34. Just got the B70 Not Ready lock up. Called Keurig and after about 5 min of trouble shooting they offered to send me a new brewer with a new 1 year warranty. I explained that I wasn't sure if I had had the brewer for a year or not but that I thught it had been about 10 months. They didn't blink an eye. Said no problem and said I would have the new one by the end of the week. I could not ask for more. I guess I got what I paid for when I bought it. Maybe the brewer has issues but so far the support is exceptional.

    ReplyDelete
  35. Keurig B70's have a significant failure rate esp the pump. Count on about 6 mos after which initially intermittent, followed by repeated failures will occur. I'm on my 6th B70 and living with the failures. Will look for a different brand coffee maker.

    ReplyDelete
  36. B70 brewers have a high fail rate. I am on my 5th brewer in less than a year. Every single brewer I have had has stopped brewing after only a short time of use. Kuerig is very quick to replace the brewers, leading me to believe that this is a known issue with them. Two weekes ago I recieved my fifth replacement brewer. Yesterday it stopped working. I called them and they blamed it on scaling. I told thm there was no way possible that it would scale after only owning it for two weeks. I don't even use it everyday. They are sending out yet another replacement which will go directly on ebay, cheap, as I am tired of filling landfills with this junk. Very very disspointed in the product. I paid alomst $200 not even a year ago and probably would have had better luck with a $10 generic coffee maker. On top of that I have spent a god awful amount on k-cups, average of $25 a month. I did the math and I found that for what I spent on the unit, k-cups and shipping back to the factory, I could have had a tall specialty coffee from starbucks 4 times a week for a year.

    ReplyDelete
  37. Purchased my Keurig B70 Dec 2010. My wife and I use it daily, and has worked fine up until know. The machine stopped brewing and tried de-scale process...still not working. Tried the paper clip trick to try and unplug the needle holes...still did not work. I was not giving up on this without calling Keurig first. Keurig's customer service took care of the issue and I now have a new one in the mail.

    ReplyDelete
  38. B70 #3 is on its way to my house now! First one had the heading unit go out. They sent me a new one in September. Now it comes up with an error message. Called Keurig and the response was, "Let's send you another one"

    ReplyDelete
  39. I had similar issues with mine and tried every thing I could to fix it to no avail. Finally called Keurig and after a few minutes of trouble shooting over the phone, she offers to send me a brand new unit. They were very concerned with my satisfaction. I had the Platinum unit.

    ReplyDelete
  40. I have a Keurig Platinum Coffee maker and have had multiple problems with it. It worked for a few months without issue. I only use it for about 2 or 3 cups of coffee per day. Then, the machine decided it would constantly turn itself off before brewing. I looked online for solutions with none that were effective. After multiple attempts I was able to get the timer to set. Now I have to run it on timer in order to brew.

    The other issue I have had is with the cup size. Even though it is set on the large setting, it only brews a small cup. For the first few months, it did all the sizes it advertised. I have descaled the machine and done everything that was advised. The first time, customer service at Keurig was ok and spoke with me with the suggestions. Now, I have submitted my information and complaint online. However, there has been no response except the initial automated reply that said they will contact me within 2 days. Unfortunately, 2 days has come and gone without Keurig customer service.

    Now I have a machine that is useless I brew several cups of coffee to make 1. This is customer no service. I am wondering if some of the raving customer reviews were planted by the company. My experience is the opposite.

    ReplyDelete
  41. I have the B70 brewer. First let me say I love it! It is the coolest coffee maker I have ever owned, but the problem is... My screen says Prime everyday, I bought the first one at Costco and called Keurig customer service a few times when it started happening, they said they would send me another one because it sounded like it was defective. Instead I brought it to Costco and was able to exchange it for another one. I have had the new one for over a month and again it says prime everyday.
    I rinse the water compartment and the prime message goes away. Is anyone else having this problem

    ReplyDelete
    Replies
    1. I just got the B70 for Christmas and have only brewed a couple of cups of coffee and hot chocolate a day. It keeps saying prime, we take the water reservoir out and put it back in and it goes away. It has done this several times on us. I am going to take it back and exchange it for another one and see what happens. I must say that all the issues where people are talking about roaches and ants really grosses me out and I would be very upset if that happened to me.

      Delete
  42. Hey Anon, My second B70 had that problem. I called Keurig and they send me another one. The first time I called them they told me to clean out the area where the water goes from the reservoir into the coffee maker. They said that Prime appears when the coffee maker can't get water. When it happened the second time they just sent me a new one.

    I am on B70 number three. I have only paid for one and Keurig seems to be good about replacing them even if they are out of warranty.

    ReplyDelete
  43. I have the platinum Keurig brewer and we just experienced the same problem, tripping our GFI outlet, we thought it was our electrical and moved it to a non-GFI outlet but then it stopped working and was flashing constantly "NOT READY". I called Keurig and went through trouble shooting with him today, he had me plug in the unit, and press the left, menu and right buttons together to reset the machine and then said to wait a minute to see if it would say it was "ready to brew" it never did. They said it was still under warranty, and are sending us a whole new unit despite the fact that it was close to a year old. I am very pleased with the customer service and can't wait for my new Keurig. We have loved this machine despite the many quirks, but I know we didn't love it enough to replace it every year. Glad to see Keurig is standing behind it's products!!!

    ReplyDelete
  44. We are on our 3rd Keurig Just got #3 two days ago. We get them at Costco, save the receipts and never have a problem replacing them. We don't use K cups, we have the Ekobrew. We did get the K cups with the new machine, and I tried them again, but they taste terrible after using the Ekobrew cup with our own coffee. I was surprised at the difference in taste. You can purchase the Ekobrew @ Amazon. You don't have to take anything out of your machine, it's the same size as the K cups. I'm so happy that we've purchased the units at Costco because it's a no hassle return always!

    ReplyDelete
  45. I got the dreaded stuck on "not ready" message on my hardly used (20 or so times) B60 Keurig machine. I tried all the reccomendations on the internet but it still wont work. I have a traditional expresso machine (its about 15yrs old and has never malfunctioned) but there are times when I want a quick easy to brew cup. The Keurig like most newer small kitchen appliances is "Made in China". The body of the machine is good quality but Made in China electronics have a poor rep in general (exceptions are Breville; they appear to have found a reliable high quality supplier for their products) for computer chips/circuit boards like those in the Keurig. These problems have been ongoing for a number of years and there is no excuse for Keurig not fixing them. $150-$200 is a pretty good chunk of money especially in the middle of a recession and the truth is that all the coffee pod makers make more money from those pods then the machines (George Eastman said over 100 yrs ago he could give away his Brownie cameras and still make a good profit because most of the money was in the film. At any rate when someone asks me about disposable pod coffee machines I wont be recommending Keurig. bertiejo

    ReplyDelete
  46. I have had my Keurig since Christmas. I noticed last night 100's of ants living inside the machine and in the water holder. Has anyone else had this problem

    ReplyDelete
  47. My third Keurig machine just quit. Yesterday it failed to make even a half a cup. Today drips water out while its warming up, then barely puts out any coffee by the time it shuts down, it is less than 6 months old, the one before it was a little less than one year old. I love this type of coffee maker, but I am thinking that I am tired of this product's failures. Probably won't buy another one, to bad!

    ReplyDelete
    Replies
    1. Turn it upside down and give it a couple whacks. It needs to be burped

      Delete
  48. Hey Anon,

    If you really like the Keurig, call the company and tell them what is happening. They replaced two machines for me and didn't worry about the warranty period. Their poor workmanship is covered by their customer service. (and I am hoping that their workmanship is improving. My third B70 is quite different from the first two and it seems to be working quite well. (See me knocking on wood here!)

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  49. I just bought the B70 platinum about 5 months ago after i had 1 fail on me previously, but that was a gift, this time I was paying for it. I tried many of the tricks to revive the old machine to no a vale. When the new machine arrived I noticed that the little drain hose that drains to the Reservoir was bigger and it was double the size of the other machine and it also came with a tiny screen built into the bottom of the Reservoir tank. This new machine has been running very good for 5 months, but as the saying goes we will see....

    ReplyDelete
  50. great post, i agree, Need more like this. And thank you for all of the links and for sharing your process!

    ReplyDelete
  51. If your Keurig B-70 is driving you crazy, here's a suggestion. Remove the K-Cup immediately after brewing. Then after you have brewed 3 or 4 cups, brew one cup of water only. Once again you'll see water pouring into your cup in multiple streams instead of just one stream. Apparently, there is another brand on the market that has a rinse cycle, and you can do this manually as described above. This is my second Keurig B-70 and I haven't had any problems since I'm doing this rinse every few days. Of course we shouldn't have to do this, but at least my Keurig isn't driving me crazy anymore.

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  52. My B70 has had problem after problem once right before the warranty expired. Keurig was of no help, nor did they respond to me. Lastly, it started leaking internally over the solenoid, pump, and power transformer causing it to fail completely. Water was leaking over the electrical components and I have reported it to the CPSC's saferproducts.gov website.

    ReplyDelete
  53. DO NOT BUY KEURIG I've had 6 from 2005 til 2012 I bought 2 the rest were replacements this last one was good for 15 months KEURIG REFUSES TO TO REPLACE IT, the machines are made in China and only are good for a year or two, don't wast your money!!

    ReplyDelete
  54. Thanks for all the reviews and problems.I was about to purchase a Keurig Coffe maker.Looking at all these problems and warning i dropped my plan to buy a Keurig coffee maker.

    ReplyDelete
  55. Costco is/was selling a Cuisinart (Model # CUI SS-700) single cup coffee brewing system that uses the Keurig K-Cups. The best part is the 3 year warranty from the manufacturer.

    http://www.cuisinart.com/products/coffee_bar/ss-700.html

    ReplyDelete
  56. Our Keurig also quit working after less than a year and it is our second unit. We are now using a Mr Coffee. After reading about all the problems and ESPECIALLY about the roaches and ants, I have no interest in even trying to get a replacement model. I will be buying a Cuisinart. We are DONE with Keurig. I am appalled by what I have just read. Hope they go out of business.

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  57. The one at our business failed, these machines are junk!

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  58. I am very disheartened to see all these negative emails. I went online today to search for a remedy to my failing B70 and evidently mine is far from the first with this problem. What shocks me is they will not stand behind their product. Welcome to the throw away society! It disgusts me. Someone should star up a class action lawsuit and expose this company for what it is! Maybe there is an attorney out there that will work go after this guys. Hope so!

    ReplyDelete
  59. Keurig B60: I had my machine for way under 2 years, with very little use... Today decided not to work!! It shows NOT READY, for a few seconds and then it turns off! It has been extremely dissapointing to learn that the company offered me, a replacement one for $69.00, with no chance of fixing the one that I paid over $169.00 plus tax.
    In my opinion: Would never recommend anyone buying any product from this company! Nancy

    ReplyDelete
  60. Mine won't turn on. Paid over $110 for a product that lasts just a year and a half. They offered a reduced price replacement but still $60. I am a teacher on a fixed budget. We had to save for this one my 13 year old Cuisinart still works. This for us was a luxury buy. Not much luxury here. Never again.

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  61. I am wondering if the ants and roaches get into the machines in China or during shipping from China.

    ReplyDelete
  62. After having worked on one for a friend, I can see why they dont repair them. They cannot be taken apart without breaking something. I found one of the pumps had water corrosion on it. I oiled it up and reassembled, but all I got was NOT READY and no led on the tank. After searching on internet I found a reset procedure that worked for me. While holding down three top buttons (less Meny more) plug it in. The display went blank, but then I could turn it on with the switch. Hope my friend doesnt mind the duct tape over the broken plastic.

    ReplyDelete
    Replies
    1. I also had the NOT READY and nothing else on the screen. So, do you hold down the 3 buttons showing the size of the cups? Along with the menu button? What about the power button?

      Delete
  63. My Keurig is a ROACH MOTEL!!!!!

    ReplyDelete
    Replies
    1. ive never in my life had roaches, yet after purchasing the keurig machine i encountered one scampering about. killed it, cleaned the hell out of the kitchen and dismissed it. couple days later...saw 3, same routine only a little creeped out. disasssembled the machine, ran through steam cycle in dishwasher and replaced resevoir and other parts. brewed a cup and had a baby roach floater in it. moved tray and had more than i ever seen scatter...WTF!!!!!!! my house is cleaner than most, never a dish in the sink etc. Are they coming from the Keurig or worse yet, do they originate from the k-cups themselves??? disturbing either way but moreso that i may have been drinking roach eggs and feces. recent cup purchases have been dunkin k cups hazelnut and french vanilla...anyone else??

      Delete
  64. I purchased 2 of the Platinum series 3 yrs ago. One for us and one for our son-inlaw and daughter. They had problems with their about 11 mos later. They got up in the morining to find the countertop flooded under the keurig. Ours stopped working about a month later. I called Keurig and they offerd to replace both if we simply sent in the detachable kcup. We did so and got new keurigs a few days later. My son-inlaw tells me a few days ago, that theirs eventually stopped woking and they just threw it out! All was well with mine until this week. Just 19 mos after recieving the 2nd unit,(now out of warranty) the pump on mine died. Ironically, our keurig at worked died a few days later, same problem...pump is shot. In talking with a co-worker about it, he said the same thing had happened to the platinum unit he and his wife had at home about 7 mos ago, just beyond the warranty date. I think keurig is installing cheap components in these units and they KNOW IT! I have read NUMEROUS reports on people warning of this issue and not to buy one. I for one am done with these people and will never buy another and will make sure everyone I know never buys one either. The Consumer Product Commission or whatever the dept is called, should investigate this as fraud and theft of peoples hard earned money! They should be required to refund everyones money until they can prove they have fixed these problems!

    ReplyDelete
  65. 12/4/12-Well, reading these comments was an eye opening experience. I have the B70 which I got Christmas of 2010. Today I wanted to refill the reservoir to purge the tank to get ready for company tomorrow. So, I fill the reservoir, push the power button and get the "not ready" ...and the machine is making its usual noise, then, nothing. It just turned itself off. Did this about 5 times, same result. Phoned customer service and the girl walked me through some troubleshooting....holding down the buttons, etc. Nothing worked. I emailed customer service too, but having read many of these msgs, I don't think I'll hear back any time soon. I think I'm done with Keurig. Time to go back to the old fashioned drip style machine for when I have company. More economical too. Good thing I'm more of a tea drinker...if need be I can live without stupid K-cup coffee.

    ReplyDelete
  66. My B70 was a very welcome Fathers Day 2012 gift. This morning, New Year's Day 2013, it has failed...the dreaded "Not Ready" indicator won't go out.

    Even though the 'descaler light" has never come on I have faithfully descaled it once every month as per Keurig's web site instructions.

    I'll call Customer Service tomorrow but it looks like it is time to find another brand. Happy New Year

    ReplyDelete
  67. I've never received the "not ready" problem as indicated in all of these posts. But I have had two units that all of sudden started leaking water from the base! Keurig is sending a third replacement this week for free. They clearly have some serious quality control and design issues. The coffee maker is a great concept but they have more work to do in terms of the products they are putting out. This will be my last Keurig, I'm sure I will get a another year out of the new one and will plan on it committing small appliance suicide in a years time. Time to give one of the other brands out there a try. The one upside of Keurig is their customer service, I've had zero issues with the folks I have dealt with on the phone.

    ReplyDelete
  68. I purchased the platinum model in january of 2013 and now I may have some regrets. I guess I will just have to see how long it lasts and then decide whether or not to toss it out. As for another brand, I don't think so. I believe all brands are using the same keurig innards, so you will have the same problems. If I decide to change, it will be to something other than the K-Cup. Hopefully I don't have to because I rather like this machine.

    ReplyDelete
  69. PEOPLE

    The problem with keurig is simple. "It is made in China"

    ReplyDelete
  70. Wow, I guess I should feel lucky. I've had my Keurig B66 for 5 years and am now having problems for the first time. I do not de-scale it regularly and have no idea what "priming" is. Guess I got a good one. Time to buy a new one, hope it's as good as the first one.

    ReplyDelete